At vipcrossstitch,we have made sure that the items are delivered to our customers as quickly as possible. You will receive your order within 15 to 20 working days from the date of your order.
A confirmation email will be sent to you once the order has been authorized and confirmed. We will prepare your order immediately after verification. During this period it is difficult for us to change or cancel your order. However, we will do our best to support your request.
It usually takes 1-2 working days for us to process your order (if all items are available). Please note that this does not include holidays and weekends.
If you encounter the phenomenon that the product is out of stock, you need to wait 4 to 6 days to start shipping，thank you for your patience, but you can send the customer service email to request a replacement product.
After the item is shipped, you will receive an email informing you that the product has shipped, the email will include the shipping address, tracking number, carrier, product purchased.
If you haven't received the shipping email (or tracking number) after 5 days,that's because one of the products you purchased is not in stock and therefore not shipped,you can send an email to the customer service
email (email@example.com) to ask if the product can subcontract for delivery, or replace an out-of-stock product with another.
Due to the time difference between countries, our customer service has no way to reply in time, but we will reply within 24 hours, except Saturday and Sunday.
Please note that the items you ordered may be shipped from different warehouses,or because the product is not in stock， so they may not arrive together in the same package or the same day. When we ship, if the
product is shipped in two packages, you will receive an email with the shipping address, tracking number, carrier, and product purchased.
🔔🔔🔔If the product in the package you received is incomplete, it is because we have divided the product into two packages. If you have any questions, you can contact our customer service staff (firstname.lastname@example.org)
Transportation time Note:
(Estimated time of arrival) 15-20 working days
However, we have no control over the process and timeline of customs clearance.It is not uncommon for packages to be held by customs for 2 to 4 weeks in transit, especially during peak delivery periods.
* Shipping time is estimated and starts from the shipping date, not the date of the order. This may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.
* Please send a ticket within 6 months of shipping if the package does not arrive on time. Our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
- Please make sure that your address details are correct. If you did not receive our product at the wrong address, we will only refund half or you will have to pay the shipping cost from us to receive the package again.
Affected by Covid-19 there will be delays in delivery.
Track Your Order
It may take up to 5 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
Package logistics inquiry link：